OFFICE SUPPORT
About the Company

Dell Gurugram scheduled walk-in drive for any degree graduates for the role of Associates/ Sr. Associates. The detailed eligibility and venue details for dell walk-in given below.


Job Profile:
25   Vaccancies for technical support in OFFICE SUPPORT   at a CTC of    INR   5 - 4 L.P.A.

About Job

Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for OOW, Total solutions, YTT and In warranty extension sales. Performs work in accordance to standardized policies and procedures. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Ensure proper escalation procedures are followed. Responsible for customer satisfaction through effective handling of customer problems. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Locations of work

Jaipur

Eligiblity Criteria
Min-Education : Graduation
Min-Qualification : Bachelor of Business Management (B.B.M)
Experience : 24 Month


Requirements
  1. Excellent communication skill
  2. Excellent communication skill, Ability to Work Under Pressure, Time Management, Self-motivation, Conflict Resolution.
  3. Good understanding of Cadence Design Tools like Virtuoso and Innovus.